Terms and Conditions of Sale

DEFINITIONS

The expression "online sales contract" or "contract" means the contract of sale relating to the Seller's tangible movable goods, stipulated between the Seller and the Buyer within a distance selling system through electronic means, organized by the Seller.

The expression "Buyer" means anyone making a purchase, as per this contract.

The expression "Consumer" means the natural person who makes the purchase, as per this contract, for purposes unrelated to any commercial or professional activity performed.

The expression "Seller" means Chisakui by Paula Aguilera, VAT no.: IT 14234970961, with registered office in Via dei Biancospini 19, 20146, Milan, IT.

ACCEPTANCE OF THE CONDITIONS OF SALE

By electronically submitting the confirmation of their purchase order, the Buyer unconditionally accepts and undertakes to observe these conditions of sale in their dealings with the Seller and declares to be a consumer within the meaning of the Consumer Code and to be resident in Italy. The Buyer acknowledges that the Seller is not bound by conditions of sale other than those indicated here, unless previously agreed in writing. The Seller reserves the right to modify the conditions of sale in the future. In such a case, they will only be effective for purchase orders placed by the Buyer after their publication on the Website. The Seller therefore invites the Buyer to review the latest version of the conditions of sale before placing any purchase order and possibly to print a copy or save it on an IT support.

PRICES

All prices listed on the site are in euros and include VAT. The Seller reserves the right to change prices at any time and without prior notice. Shipping costs and any ancillary charges, if present, although not included in the purchase price, are indicated and calculated in the purchase procedure before the order is submitted by the Buyer and are contained on the order summary web page, as well as in the summary email sent following the completion of the purchase procedure.

PAYMENTS

The Buyer guarantees to the Seller that they have the necessary authorizations to use the payment method chosen for their Order at the time of sending the Order. Accepted payment methods: Credit Card, PayPal Account, GooglePay, ApplePay.

Ownership of the ordered products will remain with the Seller until the full payment for the Order, including shipping costs, taxes and other mandatory contributions (where applicable), has been fully paid by the Buyer. If, for any reason, the amount due cannot be charged, the sales process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The Buyer will be informed by email.

Communications relating to payment and data communicated by the Buyer when this is made take place on dedicated secure lines and with all the guarantees ensured by the use of security protocols provided by the payment circuits.

TRANSACTION SECURITY

The choice of payment method is made at the end of the online purchase process, on a screen called "Payment Method". Payments via PayPal, ApplePay and G-Pay are safe and fast. Your financial data is secure because it is not shown to the seller. With PayPal, you pay in a few clicks and without having to re-enter your credit or prepaid card details for each purchase. Please note: payment for purchase orders is charged at the time of the order.

INVOICING

For invoicing, please provide your Tax Code (in your account during registration) and if it is a company, also the VAT number; the invoice will be issued automatically. Invoices will be issued in the month of the order, for accounting reasons they will not be issued later.

PRODUCT AVAILABILITY

Access and the ability to place online orders change the availability of the products themselves within a few hours. Please contact us for more precise information on their availability.

ORDERS
Orders are accepted exclusively through the portal or by email, and their acceptance will be communicated by the same means. In the absence of confirmation within 3 (three) working days of the order, the proposal will be considered not accepted and the order will not be processed, for all legal purposes. It is possible to request personalized quotes and pick up products at our sales point; in this case, a 20% down payment by bank transfer is required. The balance will be paid upon collection of the product following confirmation by the Seller. We currently do not ship to Livigno, Campione d'Italia, smaller islands, and the Venice Lagoon. For these locations, you can contact us for a personalized quote on shipping methods and costs.

CANCELLATION
In case of order cancellation by the Buyer, after order confirmation, an amount equal to 30% of the total price of the cancelled order will be due to the Seller as compensation, without prejudice to the right of withdrawal provided by law for consumer buyers, pursuant to Legislative Decree no. 206 of September 6, 2005.

The Seller reserves, at its sole discretion, the right not to proceed with the shipment of goods, even after accepting the order, to those who are out of credit or in default.

COURIERS
Shipments are made using fast and secure express couriers. Delivery is exclusively at street level; for delivery to a specific floor, please request a quote. The type of goods offered requires high security standards. Special procedures developed specifically for this sector allow us to make shipments truly secure. Shipments are made daily the day after the product is delivered to us by the manufacturer, excluding Saturdays and Sundays. Couriers also deliver from Monday to Friday. Products are checked, and special packaging is used to minimize the possibility of breakage.

Upon delivery of the goods, the Buyer is required to check: that the number of packages delivered corresponds to what is indicated in the shipping confirmation email, and that the packaging is intact and not altered, including the sealing tapes. In case of tampering and/or breakage, the Buyer must immediately dispute the shipment and/or delivery by writing "GOODS UNCHECKED" on the delivery document received from the courier or other operator.

If this wording is not applied, the Seller is not responsible for damages caused by the carrier. The Buyer must then report any damages within 7 (seven) days of receipt of the goods.

DELIVERY TIMES

Order delivery times differ depending on whether the product is immediately available in stock or by order. For products in stock, order fulfillment is immediate after payment verification, with shipping and delivery typically within 2/3 working days. For products offered by order, order fulfillment is immediate, while delivery has a variable waiting time based on the type of product, color, manufacturer, etc. For ordered products, the average delivery time is approximately 12/14 working days to our warehouse, with shipping and delivery to the Buyer within 2/3 working days at the indicated address. For more precise information on product availability, please contact us. The delivery times for ordered products are beyond our control. The Seller is not responsible for any delays caused by delivery delays by manufacturers.

DELIVERY COSTS

Shipping costs for Italy are free for orders equal to or greater than €250.00. For orders with an amount less than €250.00, the shipping cost is €7.00.

Shipping costs to Europe are free for orders equal to or greater than €250.00 and for first-time newsletter subscribers. Goods are carefully packaged before shipping. For orders with an amount less than €250.00, the shipping cost is as follows:

- €10.00 Austria, Belgium, Croatia, Switzerland, Germany, Luxembourg, Slovenia, Hungary, Spain, Denmark

- €12.00 Slovakia, Romania, Portugal, Greece

- €16.00 Estonia, Finland, Ireland, Lithuania, Latvia, Norway, Malta, Sweden

In case of shipping to countries within the European Union, the goods will arrive directly at the indicated location without having to pay any additional taxes or duties beyond what was paid at the time of the order (Delivery Duty Paid formula).

Check the duties and taxes applied by your country. The following applies to EU and EXTRA-EU shipments.

INTEGRITY OF SHIPPED GOODS

The Seller assumes no responsibility for any damage suffered by the goods during transport. In any case, the integrity of the packages and the quantitative and qualitative conformity of the goods must be verified by the Buyer at the time of delivery of the goods. Any discrepancy must be reported within 7 (seven) days via fax, email, or registered mail with return receipt. Even if the packaging is intact, the goods must be checked in any case within 7 (seven) days of receipt, and any defects must be reported in writing by fax, email, or registered mail with return receipt within 7 (seven) days of discovery. Any report submitted after the aforementioned deadlines will not be considered. Should damage occur, the recipient is required not to take personal initiatives with the courier and to agree with the Seller in advance on any return of the package. To demonstrate the damage, images may be requested to open a claim with the courier; these images must show the extent and nature of the damage as well as the state of the packaging. Any returns of goods not previously agreed upon between the parties will be borne exclusively by the Buyer and will not be refundable.

SELLER'S RESPONSIBILITY

The Seller assumes no responsibility for inefficiencies attributable to third parties (including the courier) and due to force majeure and/or unforeseen circumstances, such as accidents, thefts and/or robberies of the courier in charge of delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods and other similar events that would prevent, in whole or in part, the execution of the contract within the agreed times and methods. The Seller will not be liable to any party for damages, losses and costs incurred as a result of the non-execution of the contract for the causes mentioned above, the consumer being entitled only to the refund of the price paid. Likewise, the Seller is not responsible for any fraudulent and illicit use that may be made by third parties of bank details, checks and other means of payment.

BUYER'S OBLIGATIONS

Once the "online" purchase procedure is completed, the Buyer undertakes to print and keep these general conditions, which they will have already viewed and accepted before the purchase, as well as the specifications of the product in question.

The Buyer is strictly prohibited from entering false and/or fictitious data or data belonging to third parties in the registration procedure necessary to activate the process for the execution of this contract and the related further communications; the personal data and e-mail address must be exclusively their real personal data and not those of third parties, or fictitious. It is expressly forbidden to make multiple registrations corresponding to the same person or to enter data of third parties.
The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers. By completing the personal data form in the registration procedure, the Buyer authorizes the Seller to activate the process for the execution of this contract and the related further communications; the Buyer also authorizes the Seller to communicate non-sensitive personal data (residence, telephone number) to trusted couriers and/or shippers used for the delivery of purchased goods in order to allow the necessary procedures for their delivery.

RIGHT OF WITHDRAWAL

Purchases made by resellers, companies and/or individuals (professionals) who act for purposes related to their commercial activity are excluded from the right of withdrawal. All purchases made on the Seller's site are governed by the provisions of Legislative Decree no. 206 of 6 September 2005 (the so-called Consumer Code) on distance contracts. The Consumer has the right to withdraw from the contract for the purchase of products without any penalty and without having to specify the reason, within 14 (fourteen) calendar days from the date of delivery of the product.
The right of withdrawal is exercised by sending, within the indicated term, a written communication clearly expressing the will to withdraw from the purchase contract, by means of a declaration of withdrawal via email to the email address: ordini@chisakui.co. The registered letter is considered sent in time if it has been delivered to the accepting post office within 14 (fourteen) calendar days from the receipt of the product.

After authorization for the return and receipt of the same, the Seller will check the product. The product must be intact, in its original packaging, complete with all its parts and any documentation or accessories. To limit damage to the original packaging, it is recommended to use a transparent protective film or other protective material; in all cases, the affixing of labels or tape directly on the original product packaging should be avoided. The absence/breakage of any content of the packaging makes it impossible to exercise the right of withdrawal.
The product must be returned to the Seller, at the address previously indicated, in a sealed package, indicating the purchase order number and its date. In case of exercising the right of withdrawal within the indicated term, the Consumer is required to return the intact product to the Seller, i.e., in normal condition, as kept and possibly used with due diligence. The Seller will fully refund the Consumer the sums paid for the purchase of the product; only the direct costs for returning the Product to the Seller remain at the Consumer's expense. Returns with expenses borne by the Seller will not be accepted.

Once it has been verified that the returned product is completely intact in all its parts, the Seller undertakes to proceed with the refund of the purchase price within and no later than 14 calendar days from the receipt of the withdrawal request, upon receipt and verification of the returned product or demonstration by the Consumer of having shipped the goods, whichever occurs first. Some payment methods, such as rechargeable credit cards, may take significantly longer to credit the refunded amounts.

Shipping is under the complete responsibility of the Consumer; in case of damage to the product during transport, communication will be made to the Consumer who must arrange for its collection at their own expense within and no later than 30 days. After this period, the product will be disposed of. For products from non-EU countries, transport costs, VAT and customs clearance are borne by the Consumer.

For requests for products not present on our site but specially ordered, the right of withdrawal does not apply.

PRODUCT WARRANTY

The Legal Guarantee covers conformity defects that manifest within 24 (twenty-four) months from the delivery date of the purchased product. We therefore advise you to always keep the fiscal receipt or similar document received upon collection of the product. The guarantee applies to the Product that presents conformity defects and/or malfunctions not detectable at the time of delivery, provided that the product itself is used correctly and with due diligence, i.e., in compliance with its intended use and with what is provided in any technical documentation, observing the various operating rules indicated therein. The aforementioned guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product, or its connection to electrical or any other type of systems that are not compliant.

The warranty is personal and will therefore only apply to the original buyer. Any malfunction of the products must be reported by the Buyer with a description of the defect found and any other useful information. The Consumer is given the opportunity to decide whether they want to proceed with the replacement of the product (easy and quick solution) or through collection at home carried out by an authorized courier with shipping costs borne by the Seller, resulting in a refund and replacement.

The Consumer must hand over the defective item to the authorized courier who will be sent directly by the Seller at their own expense to the collection address provided at the time of reporting the anomaly. In this latter case, the defective product must be returned to the Seller by sending it in a sealed package to the address Via dei Biancospini 19, 20146, Milan, Italy. The package must contain the order number and date of purchase, a brief description of the defect/malfunction found, the brand and model of the product, and the choice between the refund or replacement option for the product.

The Seller reserves the right to verify the actual defect complained of by the Consumer or that the Product does not show signs of tampering, improper use or damage caused by the Consumer. The Seller will alternatively replace, repair or refund the product only after this check.

Repairs or replacements will be carried out within a reasonable period from the request, taking into account the availability of replacement products, as well as the costs and timing of any repairs. Shipping costs, labor, and materials are borne by the Seller.

If repair and replacement are impossible or excessively burdensome, the Seller reserves the right to offer the Consumer a price reduction or termination of the contract (return of the product and full credit for what has already been paid).

If the product has a defect covered by the Legal Guarantee, the consumer has the right to have the defective product repaired or replaced by the Seller, at no cost.

A defect of conformity that occurs within 12 (twelve) months from delivery is presumed to have already existed at the time of purchase. After this period, the Consumer must prove the existence of the defect at delivery.

The Consumer has the right to a price reduction or termination of the contract in the following cases:
a) if the replacement or repair of the product is not possible or is excessively burdensome;
b) if the Seller has not provided for either the repair or the replacement of the product within a reasonable period of time; or

c) if the replacement or repair previously carried out has caused significant inconvenience to the Consumer
To determine the amount of the price reduction or the sum due in these cases, the use made of the product is taken into account. A minor defect for which it is not possible or is excessively burdensome to pursue the remedies of repair or replacement does not give the right to terminate the contract.

TRADEMARKS AND IMAGES

The images and trademarks present within the site are published for descriptive purposes only and for the marketing of the products sold; the images and trademarks are the property of their legitimate owners and remain in their full ownership.

CONTRACTUAL RESOLUTION AND EXPRESS TERMINATION CLAUSE

The Seller has the right to terminate the stipulated contract by simply notifying the Buyer with adequate and justified reasons; in this case, the Buyer will have the exclusive right to the return of any sum already paid, excluding any further damages or compensation. The regular fulfillment of the obligations assumed by the Buyer and indicated in the section "Buyer's Obligations" as well as the successful outcome and timeliness of the payment for the purchased goods are essential so that, by express agreement, any non-fulfillment by the Buyer of even just one of these obligations will result in the legal termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for judicial pronouncement, without prejudice to the Seller's right to take legal action for compensation for further damage.

COMPLAINTS AND ODR PLATFORM

Written communications addressed to the Seller and any complaints will only be considered if sent by email to ordini@chisakui.com, indicating "Complaints" in the subject line.

The Buyer undertakes to indicate in the email their residence or domicile, telephone number, and email address to which they wish to receive communications from the Seller.

Pursuant to art. 14 of European Regulation 524/2013, the Seller informs the Buyer that in case of a dispute, a complaint can be submitted via the ODR (Online Dispute Resolution) platform made available by the European Commission and accessible at the following link https://ec.europa.eu/consumers/odr/.

However, the Seller invites the Buyer to use email communication to directly resolve any type of issue.

JURISDICTION AND COMPETENT COURT

These terms of sale and purchase orders are governed by Italian law. For any dispute relating to the validity, interpretation, or execution of these terms of sale and product purchase orders, the court of the Consumer's place of residence or domicile, if located in the territory of the State, shall have exclusive jurisdiction. In all other cases, the Court of Milan shall have exclusive jurisdiction.

Terms of Sale updated on 07/05/2026